Previous VHC Concerns
Any unsold work from a previous vehicle health check, together with any related videos and photographs, is presented to the customer during Online Check In allowing them to simply choose any work they would like carried out to their booking.
Sending online check in invitations a couple of days before the visit also allows parts departments to order any items which are not in stock or available on same day delivery to avoid disappointing customers on the day of their visit.
Customers can add additional work not part of the booking either by leaving a note during the check in process or selecting from a range of products and accessories.
Customers can digitally interact with service advisors by leaving a message during an online check in and sending and receiving messages directly from the customer web page with an internal message board highlighting all ongoing chats.
During a customer online check in, if the customer does not currently have a service plan a step can now be introduced automatically to ask if they are interested in one. This then allows the service advisor to contact the customer to find out their requirements in preparation for their visit.